IE 11 is not supported. For an optimal experience visit our site on another browser.
  • Closing up shop: Your Business says goodbye after 12 years

    03:58
  • Behind the scenes: Producers share some favorite moments

    05:00
  • Paying your company’s taxes in 2019

    03:19
  • Small business outlook for 2019

    06:48
  • Ellis Island Tea: Growth after a Your Business makeover

    03:18
  • Building an effective sales team

    00:57
  • Improving e-commerce for your customers

    04:32
  • Ways to ask for help in the workplace

    04:07
  • Navigating conflicts at a family business

    00:54
  • Learning from the pros: California Baby

    04:23
  • TRX has beat out copycats and the competition

    06:31
  • Model Airplanes: Preparing Your Exit Plan

    05:54
  • Top2Tips: Manon DeFelice & John Tabis

    03:29
  • Ask the Expert: Alicia Syrett

    01:08
  • AWAY – Have Your Marketing Take Off

    05:05
  • Shopify Pitch: Ayllu

    05:12
  • Biz Star: Kirsten Vangsness Shakes Things Up in the Gin Industry

    03:48
  • Top 5 reasons to shop local on Small Business Saturday

    01:00
  • Main Street USA: Welcome to Beloit, WI

    04:25
  • Shop local on Small Business Saturday

    05:04

Creating an effective return policy

03:11

As customers do their holiday shopping, there’s a pretty good chance they might buy a gift someone doesn’t want or need. If that’s the case, those presents will probably end up in the return pile. Customer experience expert Shep Hyken of Shepard Presentations tells us why a clear and concise return policy can help your small business keep clients.