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Mitt-Ster nice guy: Did Romney's speech help humanize him?

Did Mitt Romney's much-anticipated RNC speech humanize him in the eyes of Independent voters? Did his wife and friends help show him in a different light? Judging just on the style and not the substance, was Romney's speech a success? MSNBC's Karen Finney and Chris Hayes along with an empty chair join Alex Wagner. Time's Mark Halperin joins from Tampa.