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What is a mystery shopper?
March 2, 2008: How do you make sure your employees are providing top notch customer service? Some bosses use mystery shoppers to put their staff to the test. MSNBC’s JJ Ramberg donned a trench coat and went undercover to see who’s getting high marks.
Elevator pitch: Cuchina Safe Lids05:07
#SeeHer: Fighting bias against women in media & advertising04:55
What sacrifices do entrepreneurs make to start a business?01:09
Service to product: Transitioning from one business to another05:13
Clear for takeoff: The future of airport security03:40
Top tip: Go to your customers02:57