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Trash talk: The customer isn’t always right

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What do you do when a customer calls or emails with a complaint? Do you ask questions or do you just want the problem to go away? The owner of a Texas garbage company believes that if there is an actual problem, it should be fixed. However, unlike many of his fellow entrepreneurs, he believes that the customer isn’t always right.Apr.15.2016

Economy on msnbc

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  • David Hosager explains how lack of trust can lead to decrease in revenue

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  • Galloway: Breaking up tech companies will help middle class

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