Your Business 04/15/16

Trash talk: The customer isn’t always right

What do you do when a customer calls or emails with a complaint? Do you ask questions or do you just want the problem to go away? The owner of a Texas garbage company believes that if there is an actual problem, it should be fixed. However, unlike many of his fellow entrepreneurs, he believes that the customer isn’t always right. ... more Duration: {{video.duration.momentjs}}