As small business owners, it is hard to please everyone. Peter Shankman, the founder of ShankMinds Business Masterminds, and CNBC contributor Carol Roth talk about handling complaints when the customer is wrong or being unreasonable.April 15, 2016
UP NEXT
Young people have every reason to be enraged, says 'Algebra of Wealth' author
07:05
'We've got to do more': Sen. Sherrod Brown urges Dems to focus on economy
06:23
Biden lauds jobs numbers as Fox must again admit economy is booming
07:07
U.S. economy added 303,000 jobs in March
02:34
Why voters still feel shaky about the economy despite the data
07:52
‘We don’t need your favors’: Maryland Gov. calls on GOP to step up after bridge collapse