Your Business 12/20/15

Dollars & Sense: Creating an effective return policy

As customers do their holiday shopping, there’s a pretty good chance they might buy a gift someone doesn’t want or need. If that’s the case, those presents will probably end up in the return pile. Customer experience expert Shep Hyken of Shepard Presentations tells us why a clear and concise return policy can help your small business keep clients. ... more Duration: {{video.duration.momentjs}}