Frequently Asked Questions

Updated
 

General

GENERAL

How do I report a technical problem with the website?
Who should reporters contact for a comment from msnbc?
How do I contact msnbc by mail?

REGISTRATION/LOG-IN

What are the advantages of joining msnbc, and how do I become a member?
Why can't I log in with my msnbc.com account to watch live TV and full episodes?
If I can’t log in to my msnbc.com account, what should I do?
If I forget my password, how do I reset it?
If I request a new password and it isn’t sent to me, what should I do?

msnbc.com PROFILE PAGE (My msnbc)

What is My msnbc, and how do I find it?
How do I edit my profile (photo, display name, e-mail, interests)?
How do I save an article to my profile?
How do I delete my account?

msnbc.com GROUPS

What's the purpose of groups on msnbc.com?
How do I join a group?
How do I create a group?
How do I start conversations with a group about content from around the web?

COMMUNITY AND COMMENTING

Who can comment on articles?
What are the rules for community participation?
How do I report a member who is violating the Community Rules?
How do I share an article or video via e-mail or social media, such as Facebook and Twitter?
Can comments be removed?

NEWSLETTERS

How do I sign up for msnbc.com newsletters and alerts?
How do I unsubscribe from msnbc.com newsletters and alerts?


GENERAL


How do I report a technical problem with the website?

Before reporting a technical problem, check all the questions and answers on this page. That's the fastest way to get information. If the problem you need to report is not addressed here, then submit your question on the contact page.

Who should reporters contact for a comment from msnbc?

Reporters may call msnbc Media Relations at (212) 664-6605 or send an email to msnbctvinfo@nbcuni.com

How do I contact msnbc by mail?

The address is:
msnbc
30 Rockefeller Plaza
New York, N.Y. 10112

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REGISTRATION/LOG-IN


What are the advantages of joining msnbc, and how do I become a member?
Members can participate in the msnbc community, which includes commenting on articles, joining and forming groups, creating polls, and sharing articles with other group members. Members can also “follow” msnbc hosts, contributors and topics; this generates a personal news feed tailored to your interests. To become a member, click the “Sign Up” link at the top of every page. You’ll be asked to enter an email address and choose a user name. Look for the validation e-mail in your in-box, click the link in the e-mail, and you’re in.

Why can't I log in with my msnbc.com account to watch live TV and full episodes?

Your msnbc.com account is ONLY for participating in the site's community. To watch msnbcTV or full episodes, you'll need to log in with your TV Provider account. For more details, click here.

If I can’t log in to my msnbc.com account, what should I do?
Clear your browser’s cache. If you don’t know how to do this, consult your browser’s help menu. After clearing the cache, close the browser window and open it again, and attempt to log in again. If you still can’t log in, click the “forgot password?” button on the “Sign In” module to request a new password. If you can’t log in with your new password, send a note via the contact form.

If I forget my password, how do I reset it?
Click the Sign In link at the top of any page. Then click the link that says "Forgot password?" A new password will be sent to the email address you entered when you signed up.

If I request a new password and it isn’t sent to me, what should I do?
Be sure to check the junk or spam folders for your email. If you still can't find it, then write to us via the contact form.

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msnbc.com PROFILE PAGE (My msnbc)


What is My msnbc, and how do I find it?
My msnbc is your own custom guide to msnbc shows and personalities, and progressive topics. After you register, when you navigate around the site, you’ll be able to “follow” show hosts, members, and topics (by clicking the Follow buttons around the site) and you can join interest groups. All of this will cause related information to flow into your My msnbc page. Your private profile, which only you can see, displays the latest updates about what you’re following. On your public profile page, other people can see the content you’ve shared and the comments you’ve made. To get to your My msnbc page, log in to the site, then click your name at the top of any page. In the dropdown menu that appears, click the blue button that says My msnbc. To see your public profile page, go to My msnbc and click the link near your picture that says “Public Profile.”

How do I edit my profile (photo, display name, e-mail, interests)?
After logging in to msnbc.com, look for the Settings link that appears at the top of the page - to the right of the Sign In link. Click that and you'll be taken to the page where you can update all of your personal information, including your photo, email, display name, interests, and more.

How do I save an article to my profile?
Look for the row of social sharing buttons at the top and bottom of each content page. Click the button labeled "Save" and the content will be added to your list of saved stories on your profile page. To review your saved content, click your name at the top of any page after you log in. In the pulldown menu that appears, click the blue button that says My msnbc. This will take you to your content feed. Under your profile image, click the button that says "My Saved Stories" and you will navigate to a list of your saved content.

How do I delete my account?
After logging in to msnbc.com, look for the Settings link that appears at the top of the page - to the right of the Sign In link. Scroll to the bottom of the Settings page, and click the button labeled "Delete Account." (Warning: When you delete an account, you can never sign up for a new msnbc account with the same email address. If you want to keep the same email address, then don't delete your account - just change the rest of your personal information.) 

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msnbc.com GROUPS


What's the purpose of groups on msnbc.com?
Groups allow like-minded msnbc members to share information that interests them and to join in focused discussions with a smaller segment of the msnbc community. Creating a group generates a group page, where activities by group members are listed in a news feed. When a group member comments on an article or video on msnbc.com, that person can choose to comment as a member of the group. This alerts other group members that a discussion has begun, and it causes the group's banner to appear above that discussion. Also, group members can share articles from other sites with each other to spark discussion, and they can create and share polls with other members of the group.

How do I join a group?
There are two types of groups: “Open” groups which anyone can join and “gated” groups which require the approval of a group administrator. When the name of an open group appears on the site, a button next to the name invites other members to “Join.” When the name of a gated group appears on the site, a button next to the group name invites other members to “Apply.” If you’re accepted into a gated group, you’ll receive a notification in the personal feed on your My msnbc page. You can find groups to join by clicking the “Join In” link at the top of every page. This will take you to a page where you can search for groups that match your interests.

How do I create a group?
Throughout the site, there are buttons that invite you to create a group. These buttons appear at the top of the comments section on articles, at the bottom of lists of groups and also on group pages. For an extended guide on how to create a group, see this article. When you create a group, you become the administrator and you can manage the members of the group. Whenever you visit the group page, you’ll see a red bar at the top of the page with a gear on the far right - click the gear to get to the group management tools. A group can have more than one administrator, so you can assign several people to that role. If you see a comment on an article or video by someone you want to invite to your group, hover over the person’s photo or avatar and click to see the person’s “card.” A link on the card will allow you to invite the person to join your group. Group administrators can remove members from their groups via the card.

How do I start conversations with a group about content from around the web?
In the right column on group pages, there's a button that says "Share a story with this group." Click the button and you'll be asked to enter a summary of the article, a title, an image, and a link. This will generate a discussion page where members of your group can link out to the shared page on another site and then return to msnbc to discuss it.

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COMMUNITY AND COMMENTING


Who can comment on articles?
Logged-in members of the msnbc community can add comments to articles. You will need to sign in, or sign up for an account, before you can comment.

What are the rules for community participation?
The main rule is to respect others. More detail can be found in the community rules, which all members are urged to read carefully.

How do I report a member who is violating the Community Rules?
Two options: If a specific comment violates the code of conduct, click the "report" link the comment. A box will pop up where you can report the comment to msnbc's community moderators. If you notice a severe problem, then report it via the contact page.

How do I share an article or video via e-mail or social media, such as Facebook and Twitter?
In the row of social sharing buttons found at the top and bottom of content pages, one is labeled "Share" and another is labeled "Groups." Click on the "Share" button and you'll see a menu of the most common sharing options, including email and the most popular social media sites. If you're a member of one or more msnbc groups, you can also share content with one of your groups by clicking the Groups button and selecting a group name.

Can comments be removed?
Group administrators can remove comments. msnbc’s community moderators can and do remove comments that violate the Community Rules. If your comment is removed by a group administrator or by staff, you will receive a notification.

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NEWSLETTERS


How do I sign up for msnbc.com newsletters and alerts?
Sign up forms for show-related newsletters are in the right column on the main page for shows that have a newsletter. Sign-up forms for the general msnbc newsletter appear on the tv schedule page. Plus, members who have logged in can click the link that says "Settings," which appears to the right of the Sign In link at the top of every page. A navigation bar near the top of the Setting page includes a gear icon. Click that icon and it reveals several tabs, including one labeled "Newsletters." Clicking the "Newsletters" tab reveals a list of all the newsletters that are available. A member can sign up for any newsletter on the page.

How do I unsubscribe from msnbc.com newsletters and alerts?
To unsubscribe from our email list, visit the Unsubscribe Page and enter your email address. If you receive newsletters at more than one email address, fill out the form once for each email address.

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Video

Now you can watch three video channels on msnbc.com:
msnbcTV: Watch the live msnbc TV broadcast, or recent full episodes, by logging in with your TV provider account
shift by msnbc: Watch online-only shows, videos, and events
videos Watch on-demand clips from msnbcTV and from the shift channel

GENERAL VIDEO QUESTIONS

The video I want to watch isn't on any of the channels. How do I find it?
Where do I find full episodes and clips from my favorite show?
Can I watch live TV and full episodes on a phone or tablet?
How do I change the size of the video player?
How do I share videos?
How do I embed msnbc video on my site?
How do I get a transcript of a show?
Is closed captioning available?

TECHNICAL QUESTIONS

Why won’t videos play when I try to watch them?
Why don’t I hear audio when I watch videos?
What are the system requirements to access msnbcTV and full episodes on my computer?
What web browsers can access msnbcTV and full episodes?
Why can’t I play videos when using Google Chrome?
Why can't I play msnbcTV or full episodes when using Safari?
Why can't I play msnbcTV or full episodes when using Firefox?
Why can't I play msnbcTV or full episodes when using Internet Explorer? And/or why do I see error messages with IE9?

TV PROVIDER ACCOUNT VERIFICATION

How do I verify my TV provider account?
Can I watch msnbcTV by logging in with my msnbc.com account?
Do I have to create a new TV provider account?
Why isn’t my TV provider listed?
What if I forgot my username and/or password?
Safari for Mac: Why isn't my TV Provider log-in working?
Chrome browser: Why can't I get confirmation that my username/password credentials are authenticated?
Can I access msnbc content without a TV subscription?

msnbcTV CHANNEL

What is msnbcTV?
How do I get access to the channel?
Where can I watch msnbcTV?
What will I see on msnbcTV?
Where can I find msnbc’s program schedule?
Is closed captioning available on msnbcTV?
Are all msnbc shows available as full episodes?
What's the meaning of the ratings codes (e.g., TV-14-DL) on the schedule?

shift by msnbc CHANNEL

What is shift by msnbc?
Where can I get shift by msnbc?
Do I need to subscribe to watch shift by msnbc?
Where can I find the program schedule?
Is closed captioning available?
Where can I find archived shift by msnbc episodes and clips?

VIDEOS CHANNEL

What is the Videos channel?
Is closed captioning available?
How long after the broadcast time will excerpts from a show be available online?
How do I find a clip of a particular show?

DISCUSSION SIDEBAR

What's the discussion sidebar?
How do I hide the discussion sidebar?
How can I join the conversation?
How is an msnbc.com account different from a TV provider account?
If I see an inappropriate comment, what can I do?
If I don't want to see posts from another member, how do I hide them?
What are the community guidelines and rules?
I can see only 50 comments in the comment bar. How do I see more?
How do I see all comments from another member?

GROUP DISCUSSIONS

What are group discussions?
How do I read group discussions?
If I'm not a member, can I post in a group discussion?
If I'm in a group, how do I post a comment to the group?
I often see a group called General Discussion. What is that?
How do I see more of a group's activities?
How do I create a group?

GENERAL VIDEO QUESTIONS


The video I want to watch isn't on any of the channels. How do I find it?
You can find all msnbc.com videos -- and filter for a specific show, topic, or time period -- on the video search page here.

Where do I find full episodes and clips from my favorite show?
Some msnbc shows are available as full episodes for three days after they air. On the msnbcTV channel, scroll down the page to see a list of currently available full episodes. Viewing the episodes will require you to authenticate with your TV provider. More information can be found here.

Can I watch live TV and full episodes on a phone or tablet?
Live TV and full episodes are available only on desktop for the next few months. But you'll be able to watch on phones and tablets soon.

How do I change the size of the video player?
Below the lower right corner of the video player, you’ll see three icons. Roll your mouse over the icons to see how each one changes your viewing experience. The icon to the far left expands the comment area for easier reading; the icon to the far right expands the video area for wide-screen viewing. If you roll your mouse over the video playback area, you'll also see a button that allows you to expand the video to fit your full screen.

How do I share videos?
Click the share icon to the left of the video title and you'll expand a menu of all sharing options, including email, social media, or embedding. To share the video, you can also copy and paste the URL in the address bar at the top of the screen.

How do I embed msnbc video on my site?
Click the share icon to the left of the video title. Then, in the expanded sharing menu, click the button labeled "embed." The embed code for the video will be displayed in a pop-up window. You can copy it and then add the code to your website or one of your social media pages. (Downloading msnbc video is not an option.)

How do I get a transcript of a show?
To get transcripts for MSNBC programs, click here.

Is closed captioning available?
Closed captioning is available for all content that originates on the msbnc broadcast channel, including live TV, full episodes, and short clips. Closed captioning is not yet available for online-only content, including the online-only channel shift by msnbc.

You may customize the display of closed captioning which includes changing the size, font, color, and styling. Click the "cc" icon and then select the desired options from the menu.

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TECHNICAL QUESTIONS


Why won’t videos play when I try to watch them?
There are several reasons why you may not be able to play video. Please scan this entire list carefully:
  • If you are trying to watch either live streaming msnbc TV or a full episode of an msnbc TV show: You need to log in with the account you set up with the provider of your TV service. For more details, click here.

  • If you're outside the United States: It's likely that msnbc video is not available at your location.

  • If you're in the U.S.: Confirm that you have the latest version of Adobe Flash Player by clicking here. If you need a newer version, download it here, then restart your browser.

  • Make sure you're using one of these supported operating systems: Windows 7 or 8.1, or OS X Mavericks

  • Make sure you've updated to a recent version of your Web browser: Chrome 10+, Safari 6+ (Mac only), Firefox 13+, Internet Explorer 9+ To find out what browser version you're using, click here. If you're not on a supported browser version, you can download a newer version.

  • If you've confirmed that all the details above are correct, it may still be necessary to adjust your browser settings. This only takes a minute or two. Select your browser here for detailed instructions:
    Safari
    Chrome
    Firefox
    Internet Explorer

    Why don’t I hear audio when I watch videos?
    Remember that there are two volume controls: one on your computer and one on the player. To adjust the volume control on the player, roll your mouse over the video and look for the sliding bar in the lower right corner. Check to make sure that the mute button has not been selected, and confirm that the volume is high enough to be heard easily on both the player and your computer.

    What are the system requirements to access msnbcTV and full episodes on my computer?
    msnbcTV is currently supported on the following Operating Systems:

    • Windows 7, Windows 8
    • OS X 10.8, OS X 10.9

    What web browsers can access msnbcTV and full episodes?
    msnbcTV can be viewed on the following browsers:

    • Chrome 10+
    • Safari 6+
    • Firefox 13+
    • Internet Explorer 9+

    Why can’t I play videos when using Google Chrome?
    If you have trouble watching msnbcTV or full episodes after logging in with your user name and password from your TV provider, you might need to adjust your privacy settings.

    1. Click the Customize Google Chrome button (the icon with three lines) at the top right corner of the browser.
    2. Select settings.
    3. Click Show Advanced Settings at the bottom of the screen.
    4. Click the Content Settings button under Privacy.
    5. Scroll down to Un-sandboxed Plug-in Access.
    6. Click the radio button that says Allow all sites to use a plug-in to access your computer.
    7. Once you’ve changed your settings, close all browser windows.
    8. Restart your browser and then copy and paste this link into your browser address bar: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html.
    9. A page will appear with Protected Content Playback Settings panel. Press the Reset License Files button.
    10. Restart the browser, navigate to the site, log in, and enjoy.

    Why can't I play msnbcTV or full episodes when using Safari?
    If you are using Safari 6.1.1 and above and have trouble watching msnbcTV or full episodes after logging in with the user name and password from your TV provider, you might need to adjust your privacy settings.
    1. Click the Safari menu item on the top left corner of the browser.
    2. Select Preferences.
    3. Click Privacy at the top of the Preferences window.
    4. Click the Never radio button for the Block cookies and other website data question.
    5. Then click the Advanced tab at the top of the Preferences window.
    6. Under Internet plug-ins section, un-check Stop plug-in to save power.
    7. Once you’ve updated your preferences, close all browser windows.
    8. Restart the browser, navigate to the site, log in, and enjoy.

    Why can't I play msnbcTV or full episodes when using Firefox?
    If you're using Firefox and have trouble playing msnbcTV or full episodes after logging in with your user name and password from your TV provider, you might need to adjust your privacy settings.
    1. Click the menu button at the top right corner of the browser.
    2. Select Options.
    3. Click Privacy at the top of the screen.
    4. In the History section, select Use custom settings for history from the dropdown field.
    5. Set Accept third-party cookies to: Always.
    6. Click the OK button.
    7. Once you’ve changed your settings, close all browser windows.
    8. Restart the browser, navigate to the site, log in, and enjoy.

    Why can't I play msnbcTV or full episodes when using Internet Explorer?
    And/or why do I see error messages with IE?

    If you're using Internet Explorer and have trouble watching msnbc TV or full episodes after loggin in with your user name and password from your TV provider, you might need to adjust your privacy settings.
    1. Click the Tools menu.
    2. Click Internet Options.
    3. Select the Privacy tab.
    4. Click Advanced option.
    5. Select Override automatic cookie handling.
    6. Select the Accept button under Third-party Cookies and click OK.
    7. Once you’ve changed your settings, close all browser windows.
    8. Restart the browser, navigate to the site, log in, and enjoy.

    If you're using IE9, you'll need to turn off the Compatibility View feature. Here's how:
    1. Select Tools from the Menu bar (If it's not visible, press Alt on your keyboard)
    2. Select Compatibility View Settings. A panel will open. Un-check all 3 options at the bottom of the panel.
    3. Select the Close button to save your changes.
    4. Reload the page, and enjoy.

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    TV PROVIDER ACCOUNT INFORMATION


    How do I verify my TV provider account?
    To access the TV provider log-in page, click the key icon you see on the player for live TV and full episodes. You'll be prompted to enter your user name and password -- the same information that you enter when you access your TV provider's website. If you don't have an online account with your TV provider or can't remember your username and password, you can go to your TV provider's site, or you can contact your TV provider to learn more.

    Can I watch msnbcTV by logging in with my msnbc.com account?
    Your msnbc.com account will not give you access to the msnbcTV channel. However, your msnbc.com account will enable you to participate in various activities, such as posting comments and creating a profile. (To watch TV online, you'll need to log in with your TV provider account.)

    Do I have to create a new TV provider account?
    If you already have a username and password from your TV provider, you won't need to create a new account. If you haven't previously registered an online account with your TV provider, you'll need to do so with a valid email address. Go to the log-in screen on TV provider log-in page. Then click the "register now" link underneath the sign-in boxes.

    Why isn’t my TV provider listed?
    We are actively working to add additional TV providers to this service. If you don't see your provider, check back at a later time to find out if your provider has been included.

    What if I forgot my username and/or password?
    Most TV providers offer a simple way to retrieve or reset your password. Contact your TV provider to learn more.

    Safari for Mac: Why isn't my TV Provider log-in working?
    To login with your TV Provider, your browser needs access to cookies. Safari for Mac blocks cookies by default. The fix is easy – enable cookies. Here's how:

    1. Select 'Safari > Preferences' from the menu bar
    2. Select the 'Privacy' tab
    3. Change the 'Block cookies' setting to 'Never'
    4. Reload the page, log in, and enjoy.

    Google Chrome: Why can't I get confirmation that my username/password credentials are authenticated?
    You'll need to enable user cookies. Here's how:

    1. Go to Chrome Settings by either typing 'chrome://settings/' in the browser locator or by clicking on Chrome --> Preferences in the menu bar.
    2. Make sure you are on the Settings page (see left menu navigation).
    3. Scroll to the bottom of the page and click on the Show Advanced Setting link, which will open up the privacy settings.
    4. Under the Privacy section, click on the Content Settings button.
    5. In the Content Setting screen under the Cookies section make sure "Allow local data to be set" is selected and "Block third-party cookies and site data" is unselected.


    Can I access msnbc content without a TV subscription?
    Absolutely. You can watch a vast archive of clips and original online-only content on the Videos channel, or you can watch live shows on the online-only channel, shift by msnbc. If you don't find what you want, visit the video search page here.

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    msnbcTV CHANNEL


    What is msnbcTV?
    msnbcTV is an online channel that allows you to watch msnbc programs live -- and view full episodes of previous shows -- anywhere in the U.S.

    How do I get access to the channel?
    msnbcTV is offered through participating TV providers in the U.S. at no additional cost.

    To access msnbcTV, verify your TV provider by clicking on the key icon you see on the player for live TV and full episodes; this will take you to the TV provider log-in page. Not sure if your TV provider offers this service or have questions about your account? See our Account Verification FAQ for more answers.

    Where can I watch msnbcTV?
    After you verify your account, you can access msnbcTV from a web browser on your desktop computer or through the msnbc iOS app. In a few months, live msnbc TV and full episodes will also be available on phones and tablets. Please continue to check back for updates about availability on additional devices.

    What will I see on msnbcTV?
    The live stream -- just as it appears on broadcast stations -- is available 24/7. After verifying your TV provider, you can access it anytime. Several msnbc shows also offer full episodes. These are available the day after they air on television and can be viewed for three days after the original air date.

    Where can I find msnbc’s program schedule?
    The complete live TV schedule can be found here.

    Is closed captioning available on msnbcTV?
    Yes, all live streams and shows are available with closed captions. Roll your mouse over the video playback area to find the control that turns on closed captioning.

    Are all msnbc shows available as full episodes?
    A limited number of msnbc shows offer full episodes during the three days after the air date. On the msnbcTV channel, scroll down the page to see a list of currently available full episodes.

    If there are no full episodes listed for a show that interests you, click the word Watch at the top of any page and use the dropdown menu to navigate to the page for that show. You'll find excerpts from episodes, usually posted two hours after the show airs.

    New series and episodes are added to the site frequently, so check back regularly to see if the show you’re looking for has been added.

    What's the meaning of the ratings codes (e.g., TV-14-DL) on the schedule?
    The ratings codes indicate the age-appropriateness and type of content. There are two parts after "TV-": An age-based rating, followed by a content descriptor. A summary of the codes is provided below for your convenience. For complete information, visit the TV Parental Guidelines.
    Content codes: Suggestive dialogue (D), coarse or crude language (L), sexual situations (S), violence (V).
    Audience age codes: All children (Y), children 7+ (Y7), children 7+ with fantasy violence (Y7-FV), all ages (G), parental guidance suggested (PG), unsuitable for children under 14 (14), unsuitable for children under 17 (MA).

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    shift by msnbc CHANNEL


    What is shift by msnbc?
    shift by msnbc is an online only channel featuring original programming, documentaries, and special live event coverage from 9AM to 5PM ET. (The daily lineup is repeated after 5 PM ET.)

    Where can I get shift by msnbc?
    shift by msnbc is available on desktop web browsers, tablets, and phones.

    Do I need to subscribe to watch shift by msnbc?
    shift by msnbc does not require either a TV Provider Account or an msnbc.com account. However, you'll need to create a free msnbc.com account to post comments as you watch.

    Where can I find the program schedule?
    To the right of the video player, hover over the shift by msnbc channel bar to expand the program guide and see a list of the next nine shows.

    Is closed captioning available?
    Closed captioning is not yet available for shift by msnbc.

    Where can I find archived shift by msnbc episodes and clips?
    You can find full episodes of previous shift by msnbc shows, and short clips from shows, at any time on the Videos channel. Or find them on the video search page here.

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    videos CHANNEL


    What is the videos channel?
    The videos channel lets you watch videos from your favorite msnbc shows, as well as original web series, online exclusives, and selected full episodes -- anytime anywhere.

    Is closed captioning available?
    All clips pulled from msnbc TV broadcasts will have closed captioning. Original web series and online exclusives will not have closed captioning.

    How long after the broadcast time will excerpts from a show be available online?
    In general, excerpts from broadcasts appear on the site within two hours after the show airs.

    How do I find a clip of a particular show?
    Click the “Watch” link, at the top of any page. The dropdown menu allows you to select the show of your choice. Or, visit the video search page here, where you can select specific shows, topics, and time periods.

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    DISCUSSION SIDEBAR


    What's the discussion sidebar?
    The discussion sidebar -- to the right of the video player -- allows you to have a conversation about the video you're watching in real time with the msnbc.com community.

    How do I hide the discussion sidebar?
    Under the lower right corner of the video player, you’ll see three icons that allow you to expand or decrease the size of the player to optimize your viewing experience. Click the icon to the far right to hide the comment area and view the video across the full screen.

    How can I join the conversation?
    Click the text entry box where you see “What do you think?" You’ll be prompted to sign in with your msnbc.com account. If you don’t already have an msnbc.com account, you’ll be asked to sign up.

    How is an msnbc.com account different from a TV provider account?
    An msnbc.com account is free to any site visitor and enables activities like posting comments on the site; it's unrelated to the TV provider account that you need to watch live TV and full episodes. For more information about joining msnbc.com, click here.

    If I see an inappropriate comment, what can I do?
    Click the "report" link. This will notify the moderators that the comment should be reviewed.

    If I don't want to see posts from another member, how do I hide them?
    Click on the other member's name or avatar. This will pop up a member information card. Click the "ignore" link on that card. From that point on, you won't see comments from that member.

    What are the community guidelines and rules?
    Discussion is encouraged, but in a civil, productive way. For complete community guidelines and rules, click here.

    I can see only 50 comments in the comment bar. How do I see more?
    Click the group discussions bar at the bottom of the discussion sidebar. In the list that pops up, click General Discussion. All of the previous comments that were not posted in a group will be archived there.

    How do I see all comments from another member?
    Click the member's name or avatar. You'll see a card with more information about the member. From there, you can navigate to the member's profile page - where you'll see all of the member's comments, interests, and activities. Click the "Follow" button to add all of that member's activities to the feed on your own profile page.

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    GROUP DISCUSSIONS


    What are group discussions?
    Any msnbc.com member can create a group, which may be open for anyone to join or may be limited to members that the creator has selected. A group can then engage in its own discussion about content on msnbc.com.

    How do I read group discussions?
    Click the group discussion bar at the bottom of the comment area, and click on one of the listed groups. You can then scroll through all the comments from that group.

    If I'm not a member, can I post in a group discussion?
    Yes. Your comment will include the label "guest."

    If I'm in a group, how do I post a comment to the group?
    After you log in to msnbc.com, you'll see a dropdown menu below the comment box labeled Select a Group. Before posting your comment, you can choose one of your groups from the menu.

    I often see a group called General Discussion. What is that?
    This is an archive of all the comments that were posted outside of any specific group.

    How do I see more of a group's activities?
    After opening a group discussion, click on the group name above the discussion. This will take you to a page where you'll see all of the group's comments and activities. You can also join the group from that page.

    How do I create a group?
    It's easy for msnbc.com members to join or create a group. Go to the Join In page. Under the right corner of the blue box at the top of the page, click the button that says "Create a Group."

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