Frequently Asked Questions

Updated
 

GENERAL

How do I report a technical problem with the website?
Who should reporters contact for a comment from msnbc?
How do I contact msnbc by mail?

ON-AIR BROADCAST

How do I get a transcript of a show?
Where can I find the full TV show schedule?

ONLINE VIDEO

Can I stream msnbc live online?
Why don’t videos play when I try to watch them?
Do all msnbc videos have closed captioning?
How do I embed msnbc video on my site?
Why don’t I hear audio when I watch videos?
How do I find a clip from a show?
How long after the broadcast time will excerpts from a show be available online?
Are msnbc Documentaries available online?

REGISTRATION/LOG-IN

What are the advantages of joining msnbc, and how do I become a member?
If I can’t log in to my account, what should I do?
If I forget my password, how do I reset it?
If I request a new password and it isn’t sent to me, what should I do?

msnbc.com PROFILE PAGE (My msnbc)

What is My msnbc, and how do I find it?
How do I edit my profile (photo, display name, e-mail, interests)?
How do I save an article to my profile?
How do I delete my account?

msnbc.com GROUPS

What’s the purpose of groups on msnbc.com?
How do I join a group?
How do I create a group?
How do I start conversations with a group about content from around the web?

COMMUNITY AND COMMENTING

Who can comment on articles?
What are the rules for community participation?
How do I report a member who is violating the Community Rules?
How do I share an article or video via e-mail or social media, such as Facebook and Twitter?
Can comments be removed?

NEWSLETTERS

How do I sign up for msnbc.com newsletters and alerts?
How do I unsubscribe from newsletters and alerts?


GENERAL


How do I report a technical problem with the website?

Before reporting a technical problem, check all the questions and answers on this page. That’s the fastest way to get information. If the problem you need to report is not addressed here, then submit your question on the contact page.

Who should reporters contact for a comment from msnbc?

Reporters may call msnbc Media Relations at (212) 664-6605 or send an email to msnbctvinfo@nbcuni.com

How do I contact msnbc by mail?

The address is:
msnbc
30 Rockefeller Plaza
New York, N.Y. 10112

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ON-AIR BROADCAST


How do I get a transcript of a show?
To get transcripts for MSNBC programs, click here.

Where can I find the full schedule of msnbc shows?
Broadcast times for all msnbc shows can be found on the schedule page.

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ONLINE VIDEO


Can I stream msnbc live online?
A live stream of msnbc is available to cable subscribers who log in online with their cable account. Click here to get started.

Why don’t videos play when I try to watch them?
It may not be possible to watch msnbc video in all countries. But if you live in the United States and you have trouble watching videos, make sure you have the latest version of Adobe Flash Player. You can download it here. Once you’ve downloaded the new Flash Player, restart your browser, and try to watch video.
 
Do all msnbc videos have closed captioning?
All video from msnbc’s broadcasts will have closed captioning. Original web series and online exclusives will not have closed captioning.

How do I embed msnbc video on my site?
In the row of buttons under the video headline, click the button labeled Embed. The embed code for the video will be displayed in a popup window. You can copy it and then add the code to your website or one of your social media pages. (Downloading msnbc video is not an option.)

Why don’t I hear audio when I watch videos?
Remember that there are two volume controls: one on your computer and one on the player. To adjust the volume control on the player, roll your mouse over the video and look for the sliding bar in the lower right corner. Check to make sure that the mute button has not been selected, and confirm that the volume is high enough to be heard easily on both the player and your computer.

How do I find a clip of a particular show?
Click on the “Watch” link, available at the top of every page. From there, you can select the show of your choice, or click “Search Video” to find clips. You can sort by show, issue, and time.

How long after the broadcast time will excerpts from a show be available online?
In general, excerpts from broadcasts appear on the site within two hours after the show airs.

Are msnbc documentaries available online?
Most of msnbc’s full-length documentaries are available for online viewing only if you’re a cable subscriber and you log in with your credentials to msnbc’s full episode player.

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REGISTRATION/LOG-IN


What are the advantages of joining msnbc, and how do I become a member?
Members can participate in the msnbc community, which includes commenting on articles, joining and forming groups, creating polls, and sharing articles with other group members. Members can also “follow” msnbc hosts, contributors and topics; this generates a personal news feed tailored to your interests. To become a member, click the “Sign Up” link at the top of every page. You’ll be asked to enter an email address and choose a user name. Look for the validation e-mail in your in-box, click the link in the e-mail, and you’re in.

If I can’t log in to my account, what should I do?
Clear your browser’s cache. If you don’t know how to do this, consult your browser’s help menu. After clearing the cache, close the browser window and open it again, and attempt to log in again. If you still can’t log in, click the “forgot password?” button on the “Sign In” module to request a new password. If you can’t log in with your new password, send a note via the contact form.

If I forget my password, how do I re-set it?
Click the Sign In link at the top of any page. Then click the link that says “Forgot password?” A new password will be sent to the email address you entered when you signed up.

If I request a new password and it isn’t sent to me, what should I do?
Be sure to check the junk or spam folders for your email. If you still can’t find it, then write to us via the contact form.

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msnbc.com PROFILE PAGE (My msnbc)


What is My msnbc, and how do I find it?
My msnbc is your own custom guide to msnbc shows and personalities, and progressive topics. After you register, when you navigate around the site, you’ll be able to “follow” show hosts, members, and topics (by clicking the Follow buttons around the site) and you can join interest groups. All of this will cause related information to flow into your My msnbc page. Your private profile, which only you can see, displays the latest updates about what you’re following. On your public profile page, other people can see the content you’ve shared and the comments you’ve made. To get to your My msnbc page, log in to the site, then click your name at the top of any page. In the dropdown menu that appears, click the blue button that says My msnbc. To see your public profile page, go to My msnbc and click the link near your picture that says “Public Profile.”

How do I edit my profile (photo, display name, e-mail, interests)?
After logging in to msnbc.com, look for the Settings link that appears at the top of the page - to the right of the Sign In link. Click that and you’ll be taken to the page where you can update all of your personal information, including your photo, email, display name, interests, and more.

How do I save an article to my profile?
Look for the row of social sharing buttons at the top and bottom of each content page. Click the button labeled “Save” and the content will be added to your list of saved stories on your profile page. To review your saved content, click your name at the top of any page after you log in. In the pulldown menu that appears, click the blue button that says My msnbc. This will take you to your content feed. Under your profile image, click the button that says “My Saved Stories” and you will navigate to a list of your saved content.

How do I delete my account?
After logging in to msnbc.com, look for the Settings link that appears at the top of the page - to the right of the Sign In link. Scroll to the bottom of the Settings page, and click the button labeled “Delete Account.” (Warning: When you delete an account, you can never sign up for a new msnbc account with the same email address. If you want to keep the same email address, then don’t delete your account - just change the rest of your personal information.) 

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msnbc.com GROUPS


What’s the purpose of groups on msnbc.com?
Groups allow like-minded msnbc members to share information that interests them and to join in focused discussions with a smaller segment of the msnbc community. Creating a group generates a group page, where activities by group members are listed in a news feed. When a group member comments on an article or video on msnbc.com, that person can choose to comment as a member of the group. This alerts other group members that a discussion has begun, and it causes the group’s banner to appear above that discussion. Also, group members can share articles from other sites with each other to spark discussion, and they can create and share polls with other members of the group.

How do I join a group?
There are two types of groups: “Open” groups which anyone can join and “gated” groups which require the approval of a group administrator. When the name of an open group appears on the site, a button next to the name invites other members to “Join.” When the name of a gated group appears on the site, a button next to the group name invites other members to “Apply.” If you’re accepted into a gated group, you’ll receive a notification in the personal feed on your My msnbc page. You can find groups to join by clicking the “Join In” link at the top of every page. This will take you to a page where you can search for groups that match your interests.

How do I create a group?
Throughout the site, there are buttons that invite you to create a group. These buttons appear at the top of the comments section on articles, at the bottom of lists of groups and also on group pages. For an extended guide on how to create a group, see this article. When you create a group, you become the administrator and you can manage the members of the group. Whenever you visit the group page, you’ll see a red bar at the top of the page with a gear on the far right - click the gear to get to the group management tools. A group can have more than one administrator, so you can assign several people to that role. If you see a comment on an article or video by someone you want to invite to your group, hover over the person’s photo or avatar and click to see the person’s “card.” A link on the card will allow you to invite the person to join your group. Group administrators can remove members from their groups via the card.

How do I start conversations with a group about content from around the web?
In the right column on group pages, there’s a button that says “Share a story with this group.” Click the button and you’ll be asked to enter a summary of the article, a title, an image, and a link. This will generate a discussion page where members of your group can link out to the shared page on another site and then return to msnbc to discuss it.

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COMMUNITY AND COMMENTING


Who can comment on articles?
Logged-in members of the msnbc community can add comments to articles. You will need to sign in, or sign up for an account, before you can comment.

What are the rules for community participation?
The main rule is to respect others. More detail can be found in the community rules, which all members are urged to read carefully.

How do I report a member who is violating the Community Rules?
Two options: If a specific comment violates the code of conduct, click the red flag below the comment. A box will pop up where you can report the comment to msnbc’s community moderators. If you notice a severe problem, then report it via the contact page.

How do I share an article or video via e-mail or social media, such as Facebook and Twitter?
In the row of social sharing buttons found at the top and bottom of content pages, one is labeled “Share” and another is labeled “Groups.” Click on the “Share” button and you’ll see a menu of the most common sharing options, including email and the most popular social media sites. If you’re a member of one or more msnbc groups, you can also share content with one of your groups by clicking the Groups button and selecting a group name.

Can comments be removed?
Group administrators can remove comments. msnbc’s community moderators can and do remove comments that violate the Community Rules. If your comment is removed by a group administrator or by staff, you will receive a notification.

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NEWSLETTERS


How do I sign up for msnbc.com newsletters and alerts?
Sign up forms for show-related newsletters are in the right column on the main page for shows that have a newsletter. Sign-up forms for the general msnbc newsletter appear on the tv schedule page. Plus, members who have logged in can click the link that says “Settings,” which appears to the right of the Sign In link at the top of every page. A navigation bar near the top of the Setting page includes a gear icon. Click that icon and it reveals several tabs, including one labeled “Newsletters.” Clicking the “Newsletters” tab reveals a list of all the newsletters that are available. A member can sign up for any newsletter on the page.

How do I unsubscribe from msnbc.com newsletters and alerts?
To unsubscribe from our email list, visit the Unsubscribe Page and enter your email address. If you receive newsletters at more than one email address, fill out the form once for each email address.

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